Refund Policy

1. Introduction

MatchNApply ("MatchNApply", "we", "our", or "us") provides AI-powered, digital services that are delivered and consumed electronically. Because our services are digital, automated, and available instantly upon purchase, all sales are considered final once payment is processed, except as expressly set out in this policy.

By purchasing a subscription, credits, or any paid feature, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. No Refunds for Digital Services

All subscription fees, credit purchases, and usage-based charges are non-refundable. This includes, but is not limited to:

• Monthly or annual subscription plans
• Credit, token, or resume-based usage (for example, resume audits or screening runs)
• One-time purchases and add-ons

Once access to a paid feature is delivered or activated, or once credits are issued to your account, the service is considered rendered — even if you do not actively use it.

3. Exceptions — When a Refund May Be Considered

Although MatchNApply generally does not offer refunds, we may review exceptional cases at our sole discretion, including:

• Duplicate payment — you were charged more than once for the same plan or purchase
• A verified technical fault on our systems that prevented you from accessing the service entirely
• Unauthorised or fraudulent transactions confirmed with your bank or payment provider

All exception-based refunds are granted at MatchNApply's sole discretion and only where the issue is verified by our team.

4. No Refunds for User Mistakes

Refunds will not be issued for:

• Accidental or duplicate purchases made in error by the user
• Forgetting to cancel a subscription before it renews
• Not using the service, credits, or features after purchase
• Dissatisfaction with AI-generated outputs, scores, or recommendations
• A change of mind or personal preference
• Misunderstanding a feature, plan, or how credits are consumed

Because our services run AI computation instantly, delivered outputs and consumed credits cannot be reversed or returned.

5. Subscriptions, Renewals & Cancellation

Subscriptions automatically renew at the end of each billing period unless cancelled beforehand. Failure to cancel before the renewal date does not qualify you for a refund.

You may cancel at any time from your account settings. When you cancel, your plan remains active until the end of the billing period you have already paid for, and you will not be charged again after that.

6. Credits & Usage-Based Charges

Some MatchNApply features are billed per use (for example, per resume screened or per audit run). Credits purchased for these features are non-refundable once purchased.

Where an individual operation fails due to a fault on our side — for example, a processing error or timeout — the credits for that failed operation are not consumed, so no charge applies for it.

7. Requesting a Refund (Exceptional Cases Only)

If you believe your situation qualifies under Section 3, contact us at support@matchnapply.ai within 14 days of the charge. Please include:

• Your full name
• The email address registered to your account
• The payment receipt or transaction reference
• A clear description of the issue

We will review your request and respond within 5–10 business days. Approved refunds are issued to the original payment method.

8. Chargebacks

If you have a billing concern, please contact us before initiating a chargeback with your bank or card provider. Filing a chargeback without first contacting us may result in suspension of your account while the dispute is investigated.

9. Governing Law

This Refund Policy is governed by the laws of England and Wales, and follows the same jurisdiction and dispute-resolution rules as our Terms & Conditions.

10. Changes to This Policy

MatchNApply may update this Refund Policy from time to time. Changes become effective as soon as they are posted on this page, and the "Last updated" date above will be revised accordingly. Your continued use of our services after an update constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Refund Policy, please contact us at support@matchnapply.ai.